Frequently Asked Questions

We hope your query is answered in one of the FAQs. If you still need to contact us please see our contact info at the bottom of the page.

What is NatraSan?

NatraSan is a multi-use antiseptic and disinfectant. It is powerfully antibacterial, antiviral and antifungal. NatraSan has no hazardous safety profile and is so gentle it can be used on human skin from birth. NatraSan kills 99.9999% of pathogens and has a very low contact time, meaning it will kill germs in seconds. It is supplied in a number of packaging formats and is supplied ready to use. The active ingredient is hypochlorous acid, See below.

So what is hypochlorous?

Hypochlorous is a weak acid produced in human and animal immune systems. It is the substance the cells in our bodies use to fight infections and kill invading pathogens.

Hypochlorous is one of the most effective known biocides capable of killing 99.9999% of all pathogens. It is also readily biodegradable and leaves no chemical trace. It is the perfect antiseptic to use on your skin.

What is the difference between NatraSan and hypochlorite based products?

Various products using the terminology “hypochlorous” are actually hypochlorite based.

Hypochlorite based products contain a mixture of chlorine, hypochlorous acid and sodium hypochlorite at an acidic pH. They are also unstable and can decay rapidly.

Chlorine and sodium hypochlorite are toxic, corrosive and can damage fabrics.

What are the European Biocidal Products Regulations?

The Biocidal Products Regulation (BPR, Regulation (EU) 528/2012) concerns the placing on the market and use of biocidal products, which are used to protect humans, animals, materials or articles against harmful organisms like pests or bacteria, by the action of the active substances contained in the biocidal product. This regulation aims to improve the functioning of the biocidal products market in the EU, while ensuring a high level of protection for humans and the environment.

All biocidal products require an authorisation and the active substances contained in that biocidal product must be approved.

Why haven’t I seen this before?

Hypochlorous was discovered in the 19th century by a British scientist. It was actually manufactured for the first time in the 1960’s.

There was always a problem however in that no one was able to make a stable version that had a shelf life so it could be packaged. The only organisations that could take advantage of this incredible product were large scale industrial and agricultural operations such as dairy and poultry units, where they produced non-stable hypochlorous onsite for immediate use.

Our team of scientists have worked out how to stabilise the active ingredient so we can now make it available to everyone.

What is the pH of NatraSan?

The pH of NatraSan is neutral at pH7. This means it won’t sting.

Can NatraSan be transferred to other containers?

We don’t recommend this as NatraSan needs to be protected from UV rays. All our packaging is UV protected to a very high standard.

How should NatraSan be stored.

NatraSan should be stored out of direct sunlight, other than that there are no specific storage requirements.

Response regarding the effectiveness of NatraSan against the SARS-CoV-2 virus and COVID-19.

It is important to state that no branded antiseptic or disinfection product that we know of has yet been tested against this specific virus. No responsible company can therefore make a specific claim that their product will kill it.

The SARS-CoV-2 virus is a betacoronavirus. These types of virus are generally considered to have a low resistance to effective disinfection products.

Our hypochlorous technology has been tested successfully in every case against several types of coronavirus and has been independently tested in UK laboratories to the following European standard EN 14476 (Quantitative suspension test for the evaluation of viricidal activity in the medical area). This test is the benchmark for effectiveness against Coronaviruses.

We have supplied hundreds of thousands of litres of our hypochlorous technology to healthcare providers around the world to help them in their battle against this virus.

Remember NatraSan is alcohol free, skin friendly, non-sting and much faster acting than conventional alcohol-based sanitisers. With this virus you need to kill it fast.

Keep safe.

Still have questions?

Check the FAQs

Find an overview of popular help topics

Contact us

Contact us and we will get back to you as soon as possible

Our Communities

Connect with other NatraSan users to share conversations